Tickets that have already been purchased will be refunded. They lose their validity. All online ticket buyers will be informed by e-mail and will receive their money back in the next few days by the payment method they have chosen.
Yes, the tickets are refundable. The refund will be made as soon as possible and by the payment method you have chosen.
You don't have to take action on your own, so please don't open a PayPal conflict and don't make a complaint to your credit institute. This would only slow down the process. Please understand that the processing of the refund may take some time.
Since VIP parking tickets are date-bound, this ticket will be refunded automatically.
At the moment we cannot provide any precise information about the date in 2021, in May for sure, but we will keep you informed!
We understand that this is an exasperating situation for you. In this case we would ask you to inquire personally with the hotel.